Privacy policy

Privacy Policy

Article 1 - Personal information collected

When a customer makes a purchase on ostrell.co.uk, Ostrell collects the personal information provided during the order process, including the customer's name, billing address, delivery address, email address, phone number, order details and payment-related information.

When a user browses ostrell.co.uk, certain technical information may also be collected automatically, including IP address, browser type, operating system, device information, pages visited and website interactions.

Article 2 - Data controller

The data controller responsible for personal data collected through ostrell.co.uk is:

Trading name: Ostrell
Legal operator: EI Deloffre Gregory
Business address: 60 Rue François 1er, 75008 Paris, France
SIRET: 400 927 836 00033
VAT: FR10400927836
Email: support@ostrell.co.uk
Phone: +33 6 37 51 93 09

Article 3 - Use of personal data

Ostrell uses personal data to process and manage orders, process payments, prevent fraudulent transactions, arrange delivery to the United Kingdom, manage returns and refunds, provide customer support, send order and delivery messages, improve the website, comply with legal obligations, and send marketing communications where legally permitted or where consent has been given.

Ostrell does not sell personal data.

Article 4 - Shopify and service providers

ostrell.co.uk is hosted by Shopify Inc. Shopify provides the e-commerce platform that allows Ostrell to sell products online. Personal data may also be shared with trusted service providers only where necessary for hosting, payment processing, fraud prevention, delivery, customer support, analytics, marketing tools or technical maintenance.

Article 5 - Payments

Payments on ostrell.co.uk are processed through payment providers displayed at checkout. Ostrell does not store full payment card details.

Article 6 - International transfers

Because Ostrell uses international service providers, including Shopify, personal data may be transferred, stored or processed outside the United Kingdom, France or the European Economic Area. Where required, Ostrell relies on appropriate safeguards for international transfers.

Article 7 - Cookies

ostrell.co.uk uses cookies and similar technologies to operate the website, manage the shopping cart, remember user preferences, improve browsing, analyse traffic, support security and enable marketing tools where consent is given.

Users can accept, refuse or change cookie preferences through the cookie banner where available or through browser settings. Refusing cookies may limit access to some website features.

Article 8 - Data retention

Ostrell keeps personal data only for as long as necessary for order management, customer service, legal obligations, accounting, tax records, fraud prevention, dispute management and product issue support.

Article 9 - Your rights

Subject to applicable law, customers and users may have the right to access, correct, delete, object to, restrict or request portability of their personal data, and to withdraw consent where processing is based on consent.

To exercise these rights, contact Ostrell at support@ostrell.co.uk. Users may also lodge a complaint with the CNIL at https://www.cnil.fr/fr/plaintes.

Article 10 - Changes to this Privacy Policy

Ostrell may update this Privacy Policy from time to time. The latest version is available on this page.

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